ILPA Adesivi Srl - P.IVA 00465900728​

Via G. Ferorelli 4 – Z.I, 70132 Bari, Italia​




These terms and conditions are valid exclusively between the company Ilpa Adesivi srl, in the person of the legal representative pro tempore, with registered administrative office in 70132 Bari (BA), Via G. Ferorelli, 4, I.V.A. 00465900728, hereinafter referred to as '' Ilpa Adesivi '' and any person who makes purchases online on the website hereinafter referred to as '' CUSTOMER ''. These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern the purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by Legislative Decree. 70/2003 on electronic commerce.

The website is owned by Ilpa Adesivi srl, in the person of its legal representative pro tempore, with registered administrative office in 70132 Bari (BA), Via G. Ferorelli, 4, I.V.A. 00,465,900,728. Any information, support, request or complaint can also be sent to the e-mail address

This site is dedicated to the online promotion and sale of Ilpa Adesivi products marketed by Ilpa Adesivi. The customer expressly declares to make the purchase for purposes unrelated to any commercial or professional activity. The integrity of the elements of this site, whether audio or visual, and the relative technology used remain the property of Ilpa Adesivi and are protected by the intellectual property right. The sending of the order by the Customer / buyer is valid as acceptance of the conditions of sale published at that time on the site.

1 Definitions

1.1 The term "online sales contract" refers to the purchase and sale contract relating to the movable tangible goods marketed by Ilpa Adesivi, stipulated between this and the consumer, as part of a remote sales system through electronic tools, organized by Ilpa Adesivi.

1.2 The term "Customer" and / or buyer means the consumer, as a natural person who makes the purchase referred to in this contract, for purposes not related to the commercial or professional activity carried out by the same.

2 Object of the contract

2.1 With these general conditions of sale, Ilpa Adesivi sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website The contract is concluded exclusively through the Internet, by accessing the CLIENT at the address and the realization of a purchase order according to the procedure provided by the site itself.

2.2 The customer undertakes to examine, before proceeding to confirm his order, these general conditions of sale, in particular the pre-contractual information provided by Ilpa Adesivi and to accept them. In the e-mail confirming the order, the CLIENT will also receive a link to download and file a copy of these general conditions of sale, as provided for by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

2.3 The products referred to in the previous point are illustrated on the website and described in the relevant information sheets; Ilpa Adesivi undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product shown on the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on do not constitute a contractual element, as they are considered only representative. the image accompanying a product is not perfectly representative of its characteristics, but may differ in color, size and accessory products.

2.4 These general conditions of sale do not regulate the supply of services or the sale of products made by third parties that use direct links to the site through banners or through other hyperlinks / links. Ilpa Adesivi in ​​no case can be held responsible for the provision of services promised by third parties or for the execution of e-commerce transactions between Ilpa Adesivi and third party customers.

2.5 Ilpa Adesivi reserves the right not to execute orders received from users who are not "Customers", as well as any other order that does not adhere to the commercial policy of Ilpa Adesivi.

3 Stipulation and conclusion of the contract

3.1 The contract between Ilpa Adesivi and the Customer is concluded through the Internet by accessing the Customer at, where, following the procedures indicated, the Customer will come to formalize the proposal for the purchase of goods referred to in point 2 of these conditions.

3.2 The purchase contract is completed by completing the following procedure, available only in Italian, which can always be corrected, modified and canceled, up to the time of sending the order:

- by accessing the website the Customer, after registering for the purchase, must add the desired products to the cart, complete all the following pages, following the instructions, and electronically transmit to Ilpa Adesivi the page with all the personal data and the purchase order;

- the order page contains a link to these general conditions of sale and also contains information on the main characteristics of each product ordered and the relative price (including VAT), the type of payment that you have chosen for the purchase, the conditions for the delivery of products, the contributions required for delivery and transport as well as references to the general terms and conditions for the return of products purchased online;

- before proceeding with the sending of the order, the Customer will be required to identify and correct any possible errors occurred during the compilation of the fields and to read carefully the terms and conditions that regulate the sale and purchase, to print a copy of them using the printing option and to save or request a copy for personal use;

- the order will be considered valid and sent when Ilpa Adesivi will receive the order proposal electronically and the information relating to the order will have been preliminarily verified as correct.

3.3 The order sent by the Customer will be binding for Ilpa Adesivi only if the entire order procedure has been completed correctly and correctly, without any indication of error messages from the Internet site, and after sending by of Ilpa Stickers to the Customer of an e-mail confirming the order, containing the details of the Customer and the order, a summary of the general and specific conditions applicable to the contract, the price of the purchased goods, the chosen means of payment, the transport costs, taxes and applicable taxes, the indication of the right of withdrawal and the shipping address to which the goods will be sent. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to Ilpa Adesivi to the addresses indicated above.

3.4 By placing an order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept these general conditions of sale. By placing the order the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due under these general conditions of sale. The contract is not considered perfected and effective between the parties in defect of what indicated in the previous point.

3.5 Ilpa Adesivi may not take charge and process the order if there are not sufficient guarantees of the solvency of the payment, if the orders are incomplete or incorrect, or if the products are no longer available. In the cases mentioned above, the Customer will be informed by e-mail that the contract has not been executed and that Ilpa Adesivi has not confirmed the purchase order specifying the reasons.

3.6 The contract stipulated between Ilpa Adesivi and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Ilpa Adesivi. This acceptance is considered tacit, unless otherwise communicated in any manner to the Customer.

3.7 Pursuant to art. 12 of Legislative Decree No. 70 of 2003, Ilpa Adesivi informs the Customer that every order sent is stored in digital or paper form at its premises, according to criteria of confidentiality and security. The Customer may at any time request a copy from Ilpa Adesivi.

4 Methods of payment

4.1 Each payment by the Customer may be made only by one of the methods indicated on the website The credit cards of the major international circuits and the prepaid and rechargeable cards issued by banks in Italy are accepted:

VISA, MASTERCARD, AMERICAN EXPRESS, POSTE PAY; payment is also accepted via PAYPAL and by bank transfer.

4.2 In case of payment by credit card, the actual charge of the order amount will occur only when the order is complete and ready for shipment.
In case of payment with Paypal, the actual charge will be made at the time of sending by Ilpa Adesivi of the order confirmation e-mail. If the unavailability of a product is detected after the registration of the order and the reservation of the amount on the card, Ilpa Adesivi will take the necessary measures with the payment operator to cancel the transaction related to the unavailable goods.

4.3 All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuers, to protect the customer. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be settled ex art. 1456 c.c. The customer will be informed via e-mail communication.

4.4 The communications relating to the payment and the data communicated by the Customer when this is done take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits. The security of payment by credit card is guaranteed by special certification.

5 Prices

5.1 The sales prices displayed on the website are expressed in Euro and include VAT and refer only to products sold on-line. The price applied will be the one in force at the time of order and indicated in the order confirmation e-mail, without considering price increases or decreases, also for promotions, which may have occurred later.

5.2 Shipping costs are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchase process before the payment is made and are charged to the customer. 5.3 The issue of the invoice is not mandatory, if it is not requested by the Customer no later than the time of operation, as indicated in art. 22 of the D.P.R. of 10/26/1972 n. 633. By submitting the order to Ilpa Adesivi accepts to receive the invoice / receipt in electronic format. The Customer can receive the invoice / receipt in paper format making an express request to Ilpa Adesivi. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.

5.4 The CUSTOMER accepts the right of Ilpa Adesivi to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of the creation of the order and indicated in the confirmation e-mail sent by Ilpa Adesivi to the client.
In the event of an IT, manual, technical, or any other type of error that could result in a substantial change, not foreseen by Ilpa Adesivi, of the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be reimbursed within 14 days. from the day of cancellation.

6 Availability of products

6.1 The availability of the products refers to the moment in which the Customer consults the product sheets; this must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to others before confirming the order. In any case, they can not be attributed to Ilpa Adesivi responsibility in case of unavailability of one or more products.

6.2 Ilpa Adesivi will not be in any way responsible for the temporary or definitive unavailability of one or more products. The site highlights the cases in which restrictions on the purchase of individual products are valid. In case of unavailability, even temporary, of the requested products, Ilpa Adesivi undertakes not to charge the customer the corresponding price. If the order has been sent and the price has already been paid for items that are no longer available, Ilpa Adesivi will refund the customer the full amount paid for those items.

6.3 Even after sending Ilpa Adesivi's e-mail confirmation of the order, there may be cases of partial or total unavailability of the goods. In this case, the customer will be promptly informed by e-mail and can decide whether to accept the delivery of only available products, obtaining reimbursement for unavailable ones or requesting the cancellation of the order, with consequent reimbursement of any amounts already paid, communicating it via e-mail to Ilpa Adesivi

6.4 For the eventuality of which in the points 6.2 and 6.3, the Customer can choose, when the order is sent, whether to accept a supply different from the agreed one and / or of coupons to be used on the site .

7 Delivery methods

7.1 Ilpa Adesivi will deliver the products selected and purchased by courier to the address indicated by the customer at the time of order, as confirmed in the e-mail summary referred to in point 3.3

7.2 Orders will be processed as soon as they are received. Ilpa Adesivi undertakes to deliver the products as quickly as possible and in any case within 30 days from the date of conclusion of the contract.

7.3 The total amount of expenses will be visible before proceeding with confirmation of purchase.

7.4 The goods shipped will be checked and delivered to the shipper intact and without defects. Ilpa Adesivi can not be held responsible in any way for any delays or damage attributable to the fault of the carrier, trader.

7.5 The ordered goods depend exclusively on the wishes of the customer. If it is refused, Ilpa Adesivi will charge the customer the transport costs of return.

7.6 No shipments are made outside the Italian territory.

8 Responsibility

8.1 Ilpa Adesivi assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.

8.2 Ilpa Adesivi will not be liable for damages, losses and costs incurred by the Customer as a result of the non-execution of the contract for reasons not attributable to it, and unless they were due to the fact or omission of Ilpa Adesivi, having the Customer only entitled to full refund of the price paid.

8.3 Ilpa Adesivi can not be held responsible for the information, data and any technical or other inaccuracies that may be contained in the site, if they have been communicated by third parties and have been verified by Ilpa Adesivi according to the criteria of ordinary diligence .

8.4 Ilpa Adesivi assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the products purchased, if it proves to have adopted all the possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.

9 Right of withdrawal

9.1 The Customer has the right to withdraw without penalty and without specifying the reason, within fourteen days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered by the Customer in a single order and delivered separately, the term runs from the day on which the Customer or a third party, different from the carrier and designated by the Customer, acquires the physical possession of the last good.

9.2 To exercise the right of withdrawal, the Customer is obliged to inform Ilpa Adesivi - 70132 Bari (BA), Via G. Ferorelli, 4, I.V.A. 00465900728 e-mail, of its decision to withdraw from the contract by means of an explicit declaration (for example, a letter sent by post or e-mail). To this end, it may use the withdrawal form provided for in Annex I, Part B, to Legislative Decree 21-2-2014 n. 21, with the following content:

- Consignee: Ilpa Adesivi, Via G. Ferorelli, 4 - 70132 Bari (BA), e-mail;

With this the undersigned __________ communicates the withdrawal from the contract of purchase of the following goods: [insert a description of the products purchased], ordered the _________ (or received the __________)

- Name, Surname, Address of Consumer's Client (s)

- Signature of the Customer (only if the form is served on paper)

- Date

9.3 To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. In case of exercise of the right of withdrawal, the CUSTOMER is obliged to return the goods within 14 days from the day on which he announced his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

9.4 If the Customer withdraws from this contract, all related relative payments made to Ilpa Adesivi will be reimbursed, including delivery costs (with the exception of the additional costs resulting from its possible choice of a type of delivery other than the less expensive type standard delivery offered by Ilpa Adesivi), without undue delay and in any case no later than fourteen days from the day on which Ilpa Adesivi was informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless he has expressly agreed otherwise; in any case, no costs will be incurred as a consequence of such reimbursement. The right of Ilpa Adesivi to withhold the reimbursement until it has received the goods or until the Customer has shown that he has returned the goods, subject to which situation occurs first.

9.5 In case of exercise of the right of withdrawal, the Customer returns the goods or delivers them to Ilpa Adesivi Via G. Ferorelli, 4 70132 Bari (BA), without undue delay and in any case within fourteen days from the date on which he communicated Ilpa Adesivi his decision to withdraw from the contract. The direct cost of returning the goods remains with the Customer. The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete the attached tax documentation.

9.6 The Customer is responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

9.7 If the right of withdrawal is exercised, Ilpa Adesivi will not be responsible for transport costs for the return or for any loss or damage to the products attributable to third parties.

10 Guarantees and methods of assistance

10.1 Ilpa Adesivi markets high quality products. Remember in any case that the legal guarantee of conformity for the goods is provided for by the law. In case of receipt of products that do not comply with the sales contract, pursuant to art. 129 and ss. of the Consumer Code, the Customer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The complaint is not necessary if the seller has acknowledged the existence of the defect or has concealed it.

10.2 In any case, unless proven otherwise, it is presumed that the conformity defects that occur within six months from delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of conformity.

10.3 In the event of lack of conformity, the Customer may request, alternatively and without charge, the following conditions, the repair or replacement of the purchased good, a reduction in the purchase price or termination of this contract, unless the the request is not objectively impossible to satisfy or is otherwise excessively expensive for Ilpa Adesivi pursuant to art. 130, paragraph 4, of the Consumer Code.

10.4 The request must be sent in writing, by registered mail, to Ilpa Adesivi, Via G. Ferorelli, 4 70132 Bari (BA), which will indicate its willingness to proceed with the request, or the reasons that prevent it to do so, within seven working days of receipt. In the same communication, if the Customer's request has been accepted, Ilpa Adesivi must indicate the method of sending or returning the goods as well as the deadline for the return or replacement of the defective goods.

10.5 If the repair and replacement are impossible or excessively expensive, or Ilpa Adesivi has not repaired or replaced the goods within the period referred to in the previous point or, finally, the replacement or repair previously carried out have caused considerable inconvenience to the Customer, he / she may request, at his / her choice, a reasonable reduction of the price or the termination of the contract. In this case, the Customer must send his / her request to Ilpa Adesivi, which will indicate its willingness to proceed with the same, or the reasons that prevent it from doing so, within seven working days from receipt.

10.6 In the same communication, if the Customer's request has been accepted, Ilpa Adesivi must indicate the proposed price reduction or the methods for returning the defective goods. In such cases, it will be the Client's responsibility to indicate the methods for crediting the amounts previously paid to Ilpa Adesivi.

11 Customer Obligations

11.1 The Customer undertakes to pay the price of the good purchased in the times and methods indicated in these General Conditions of Sale.

11.2 The Customer undertakes, once the on-line purchase procedure is concluded, to provide for the printing and conservation of these General Conditions of Sale, which will have already been expressly accepted before the conclusion of the procedure.

11.3 The Customer is solely responsible for the correctness of the data entered in the registration procedure and undertakes not to enter false, and / or invented, and / or fictitious data. The Customer raises Ilpa Adesivi of any responsibility arising from the issue of incorrect tax documents due to inaccurate data provided by the same.

12. Cookies

The site uses '' cookies ''. Cookies are electronic files that record information relating to the navigation of the CUSTOMER in the site (pages consulted, date and time of consultation, etc. ..) and that allow Ilpa Adesivi to offer a personalized service to its customers. Ilpa Adesivi informs the Customer of the possibility to disable the creation of these files, by accessing their Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase. For more information

13 Integrality

13.1 These General Conditions of Sale are constituted by the totality of the clauses that compose them.

13.2 If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such by law or following a decision by a body having jurisdiction, the other provisions will continue to have full force and effectiveness.

14 Applicable law. Choice of the Forum

14.1 All contractual relationships between the parties and these general terms and conditions are governed by Italian law.

14.2 For any and all disputes that arise in relation to the application, interpretation and execution of these general conditions of sale, the judge of the place of residence or elective domicile of the consumer will be competent. In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

15 Final clause

15.1 This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the parties and concerning the subject of this contract.

16 Information for the consumer

During the purchase process, the Customer agrees to receive periodic e-mail communications regarding the Ilpa Adesivi world. You will receive an e-mail notification about events, promotions and news, as well as information and updates on Ilpa Adesivi services. If the Customer does not wish to receive this type of communication, he / she can cancel it free of charge and at any time via the link at the end of each e-mail.


TEL. +39 080 538 3837

FAX. +30 080 537 7807

​​R.E.A. n. 152397

Reg. Imp. Bari n.00465900728

Cap. Soc. € 218.400,00 i.v.​


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