GENERAL CONDITIONS OF ONLINE SALE
These conditions are valid only between the company Ilpa Stickers srl, in the person of the pro tempore legal representative, with administrative registered office in 70132 Bari (BA), Via G. Ferorelli, 4, VAT number. 00465900728, hereinafter referred to as ” Ilpa Stickers ” and any person who purchases online on the website www.ilpaadesivi.com, hereinafter referred to as ” CUSTOMER ”. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the website www.ilpaadesivi.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.
The website www.ilpaadesivi.com is owned by Ilpa Stickers srl, in the person of its pro tempore legal representative, with administrative headquarters in 70132 Bari (BA), Via G. Ferorelli, 4, VAT number. 00465900728. Any information, support, request or complaint can also be sent to the e-mail address email@example.com.
This site is dedicated to the online promotion and sale of Ilpa Stickers products marketed by Ilpa Stickers. The customer expressly declares to make the purchase for purposes unrelated to the commercial or professional activity possibly exercised. The integrity of the elements of this site, whether sound or visual, and the related technology used remain the property of Ilpa Stickers and are protected by intellectual property rights. The sending of the order by the Customer / buyer is valid as acceptance of the conditions of sale published on the site at that time.
1.1 The term “online sales contract” means the sales contract relating to movable tangible assets marketed by Ilpa Stickers, stipulated between the latter and the consumer, in the context of a remote sales system via telematic tools, organized by Ilpa Stickers.
1.2 The term “Customer” and / or buyer means the consumer, as a natural person who makes the purchase referred to in this contract, for purposes not related to any commercial or professional activity he may carry out.
2 Object of the contract
2.1 With these general conditions of sale, Ilpa Stickers sells and the CUSTOMER remotely purchases the movable tangible goods indicated and offered for sale on the website www.ilpaadesivi.com. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at www.ilpaadesivi.com and making a purchase order according to the procedure provided by the site itself.
2.2 The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by Ilpa Stickers, and to accept them before confirming his order. In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.
2.3 The products referred to in the previous point are illustrated on the website www.ilpaadesivi.com and described in the relevant information sheets; Ilpa Stickers undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may emerge. Furthermore, the photographs of the products presented on www.ilpaadesivi.com do not constitute a contractual element, as they are to be considered only representative. the image accompanying a product is not perfectly representative of its characteristics, but may differ in color, size and accessory products.
2.4 These general conditions of sale do not regulate the supply of services or the sale of products made by third parties who use direct links to the site www.ilpaadesivi.com through banners or through other hypertext links / links. Under no circumstances can Ilpa Stickers be held responsible for the provision of the services promised by third parties or for the execution of e-commerce transactions between Ilpa Stickers’ customers and third parties.
2.5 Ilpa Stickers reserves the right not to execute orders received from users who are not “Customers”, as well as any other order that does not adhere to Ilpa Stickers’s commercial policy.
3 Stipulation and conclusion of the contract
3.1 The contract between Ilpa Stickers and the Customer is concluded through the Internet through the Customer’s access to the address www.ilpaadesivi.com, where, following the indicated procedures, the Customer will formalize the proposal for the purchase of the goods referred to in point 2 of these conditions.
3.2 The purchase contract is concluded by completing the following procedure, available only in Italian, which can always be corrected, modified and canceled, up to the time the order is sent:
– by accessing the website www.ilpaadesivi.com the Customer, after registering for the purchase, must add the desired products to the cart, complete all subsequent pages, following the instructions, and electronically transmit the page with all the personal data and the purchase order;
– the order page contains a link to these general conditions of sale and also contains information on the main characteristics of each product ordered and the relative price (including VAT), the type of payment chosen for the purchase, the conditions for the delivery of products, the contributions required for delivery and transport as well as references to the general terms and conditions for the return of products purchased online;
– before proceeding with sending the order, the Customer will be asked to identify and correct any possible errors that occurred during the compilation of the fields and to carefully read the general terms and conditions governing the sale and purchase, to print a copy thereof using the print option and to save or request a copy for personal use;
– the order will be considered valid and sent when Ilpa Stickers receives the order proposal electronically and the information relating to the order has been preliminarily verified as correct.
3.3 The order sent by the Customer will be binding for Ilpa Stickers only if the entire order procedure has been completed regularly and correctly, without any error messages being highlighted by the website, and after sending by of Ilpa Stickers to the Customer of an e-mail confirming the order, containing the details of the Customer and the order, a summary of the general and particular conditions applicable to the contract, the price of the goods purchased, the chosen means of payment, transport costs, applicable taxes and duties, indication of the right of withdrawal and the shipping address to which the goods will be sent. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to Ilpa Stickers at the addresses indicated above.
3.4 By placing an order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept these general conditions of sale. By placing the order, the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due under these general conditions of sale. The contract is not considered perfected and effective between the parties in default of what is indicated in the previous point.
3.5 Ilpa Stickers may not take charge and process the order if there are insufficient guarantees of payment solvency, if the orders are incomplete or incorrect, or if the products are no longer available. In the above cases, the Customer will be informed by e-mail that the contract has not been executed and that Ilpa Stickers has not confirmed the purchase order specifying the reasons.
3.6 The contract stipulated between Ilpa Stickers and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Ilpa Stickers. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way.
3.7 Pursuant to art. 12 of Legislative Decree 70 of 2003, Ilpa Stickers informs the Customer that each order sent is stored in digital or paper form at its headquarters, according to confidentiality and security criteria. The Customer may at any time request a copy from Ilpa Stickers.
4 Methods of payment
4.1 Each payment by the Customer can only be made using one of the methods indicated on the website www.ilpaadesivi.com. Credit cards from major international circuits and prepaid and rechargeable cards issued by banking institutions in Italy are accepted:
VISA, MASTERCARD, AMERICAN EXPRESS, POSTE PAY; payment by PAYPAL and by bank transfer is also accepted.
4.2 In case of payment by credit card, the actual amount of the order will be charged only when the order is complete and ready for shipment.
In case of payment with Paypal, the actual charge will take place when Ilpa Stickers send the order confirmation e-mail. If the unavailability of a product is detected after registration and the order and the reservation of the amount on the card, Ilpa Stickers will undertake the necessary measures with the payment operator to cancel the transaction relating to the unavailable goods.
4.3 All orders, before being processed, are subjected to authenticity checks directly by the relative credit card issuers, to protect the customer. If, for any reason, it is not possible to debit the amount due, the sale process will be automatically canceled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code The Customer will be informed by e-mail communication.
4.4 The communications relating to the payment and the data communicated by the Customer when this is done take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits. The security of payment by credit card is guaranteed through a specific certification.
5.1 The sales prices displayed on the website www.ilpaadesivi.com are expressed in Euros and include VAT and refer only to products sold online. The price applied will be the one in force at the time of the order and indicated in the order confirmation e-mail, without considering price increases or decreases, even for promotions, which may have occurred subsequently.
5.2 Shipping costs are not included in the purchase price, but are indicated and calculated at the time of the conclusion of the purchase process before making the payment and are charged to the customer. 5.3 The issuance of the invoice is not mandatory, if it is not requested by the Customer no later than the time of carrying out the operation, as indicated in art. 22 of the Presidential Decree of 26/10/1972 n. 633. By sending the order to Ilpa Stickers you agree to receive the invoice / receipt in electronic format. The Customer may receive the invoice / receipt in paper format by making an express request to Ilpa Stickers. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.
5.4 The CUSTOMER accepts the right of Ilpa Stickers to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by Ilpa Stickers. to the client.
In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not foreseen by Ilpa Stickers, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.
6 Product availability
6.1 The availability of the products refers to the moment in which the Customer consults the product data sheets; this must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to others before the order is confirmed. In any case, the responsibility in case of unavailability of one or more products cannot be attributed to Ilpa Stickers.
6.2 Ilpa Stickers will in no way be responsible for the temporary or permanent unavailability of one or more products. The site highlights the cases in which limitations on the purchase of individual products apply. In the event of unavailability, even temporary, of the requested products, Ilpa Stickers undertakes not to charge the Customer the corresponding price. If the order has been sent and the price has already been paid for the items that are no longer available, Ilpa Stickers will reimburse the Customer for the full amount paid for those items.
6.3 Even after Ilpa Stickers have sent the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the Customer will be promptly informed via e-mail and will be able to decide whether to accept the delivery of only the available products, obtaining a refund for those unavailable or whether to request the cancellation of the order, with consequent reimbursement of any amounts already paid, communicating it via e-mail to Ilpa Stickers
6.4 For the eventuality referred to in points 6.2 and 6.3, the Customer can choose, at the time of sending the order, whether to accept a supply other than that agreed and / or coupons to be used on the website www.ilpaadesivi.com .
7 Delivery methods
7.1 Ilpa Stickers will deliver the selected and purchased products by courier to the address indicated by the Customer at the time of the order, as confirmed in the summary e-mail referred to in point 3.3.
7.2 Orders will be processed as soon as they are received. Ilpa Stickers is committed to delivering the products in the shortest time possible and in any case within 30 days from the date of conclusion of the contract.
7.3 The total amount of the expenses will be visible before proceeding with the confirmation of the purchase.
7.4 The shipped goods will be checked and delivered to the forwarder intact and without defects. Ilpa Stickers cannot be held responsible in any way for any delays or damage attributable to the fault of the carrier or the carrier.
7.5 The ordered goods depend exclusively on the will of the Customer. If it is refused, Ilpa Stickers will charge the Customer for the round trip transport costs.
7.6 No shipments are made outside the Italian territory.
8.1 Ilpa Stickers assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the Internet network, in the event that it fails to execute the order within the time stipulated in the contract.
8.2 Ilpa Stickers will also not be liable for damages, losses and costs suffered by the Customer as a result of the non-execution of the contract for reasons not attributable to the same, and unless they depend on the fact or omission of Ilpa Stickers, since the Customer is only entitled to full refund of the price paid.
8.3 Ilpa Stickers cannot be held responsible for the information, data and any technical or other inaccuracies that may be contained on the site, if they have been communicated by third parties and have been verified by Ilpa Stickers according to the criteria of ordinary diligence. .
8.4 Ilpa Stickers assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the products purchased, if it proves to have adopted all the possible precautions based on the best science and experience of the moment and based on ordinary diligence.
9 Right of withdrawal
9.1 The Customer has the right to withdraw without any penalty and without specifying the reason, within fourteen days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered by the Customer in a single order and delivered separately, the term starts from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last good.
9.2 To exercise the right of withdrawal, the Customer is required to inform Ilpa Stickers – 70132 Bari (BA), Via G. Ferorelli, 4, VAT number. 00465900728 e-mail firstname.lastname@example.org, of his decision to withdraw from the contract through an explicit declaration (for example a letter sent by post or e-mail). To this end, you can use the model withdrawal form provided for in Annex I part B of Legislative Decree 21-2-2014 n. 21, with the following content:
– Recipient: Ilpa Stickers, Via G. Ferorelli, 4 – 70132 Bari (BA), e-mail email@example.com;
Hereby, the undersigned __________ communicates the withdrawal from the purchase contract for the following goods: [insert a description of the products purchased], ordered on _________ (or received on __________)
– Name, Surname, Customer address of the consumer (s)
– Client’s signature (only if the form is notified in paper version)
9.3 To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
9.4 If the Customer withdraws from this contract, he will be reimbursed all the relative payments made in favor of Ilpa Stickers, including delivery costs (with the exception of the additional costs deriving from his possible choice of a type of delivery other than the least expensive type standard delivery offered by Ilpa Stickers), without undue delay and in any case no later than fourteen days from the day on which Ilpa Stickers was informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless he has expressly agreed otherwise; in any case, he will not have to incur any costs as a consequence of this reimbursement. This is without prejudice to Ilpa Stickers’s right to withhold the refund until it has received the goods or until the Customer has demonstrated that he has returned the goods, depending on which situation occurs first.
9.5 In case of exercising the right of withdrawal, the Customer returns the goods or delivers them in Ilpa Stickers Via G. Ferorelli, 4 70132 Bari (BA), without undue delay and in any case within fourteen days from the date on which Ilpa Stickers communicated its decision to withdraw from the contract. The direct cost of returning the goods remains the responsibility of the customer. The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation.
9.6 The Customer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
9.7 If the right of withdrawal is exercised, Ilpa Stickers will not be responsible for the transport costs for the return or for any loss or damage to the products attributable to third parties.
10 Guarantees and methods of assistance
10.1 Ilpa Stickers markets high quality products. In any case, we remind you that the legal guarantee of conformity for the goods is required by law to protect the customer. In case of receipt of products that do not comply with the sales contract, pursuant to art. 129 and ss. of the Consumer Code, the Customer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The report is not necessary if the seller has acknowledged the existence of the defect or has concealed it.
10.2 In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect. of compliance.
10.3 In the event of a lack of conformity, the Customer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for Ilpa Stickers pursuant to art. 130, paragraph 4, of the Consumer Code.
10.4 The request must be sent in writing, by registered letter with return receipt, to Ilpa Stickers, Via G. Ferorelli, 4 70132 Bari (BA), which will indicate its willingness to proceed with the request, or the reasons that prevent it. to do so, within seven working days of receipt. In the same communication, where the Customer’s request has been accepted, Ilpa Stickers must indicate the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods.
10.5 If the repair and replacement are impossible or excessively expensive, or Ilpa Stickers has not repaired or replaced the goods within the period referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Customer, the latter may request, at his choice, an appropriate reduction in the price or the termination of the contract. In this case, the Customer must send his request to Ilpa Stickers, which will indicate his willingness to proceed with it, or the reasons that prevent him from doing so, within seven working days of receipt.
10.6 In the same communication, where the Customer’s request has been accepted, Ilpa Stickers must indicate the proposed price reduction or the methods for returning the defective goods. In such cases it will be the Customer’s responsibility to indicate how to re-credit the sums previously paid to Ilpa Stickers.
11 Customer Obligations
11.1 The Customer undertakes to pay the price of the purchased goods within the times and methods indicated in these General Conditions of Sale.
11.2 The Customer undertakes, once the online purchase procedure has been completed, to print and keep these General Conditions of Sale, which will have already been expressly accepted before the conclusion of the procedure.
11.3 The Customer is solely responsible for the correctness of the data entered in the registration procedure and undertakes not to enter false, and / or invented, and / or fictional data. The Customer relieves Ilpa Stickers from any liability deriving from the issue of incorrect tax documents due to inaccurate data provided by the same.
The site uses ” cookies ”. Cookies are electronic files that record information relating to the CUSTOMER’s navigation on the site (pages consulted, date and time of consultation, etc.) and that allow Ilpa Stickers to offer a personalized service to its customers. Ilpa Stickers informs the Customer of the possibility of deactivation are the creation of these files by accessing your Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase. For more information www.ilpaadesivi.com
13.1 These General Conditions of Sale consist of all the clauses that make them up.
13.2 If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law or following a decision by a body having jurisdiction, the other provisions will continue to have full force and effect.
14 Applicable law. Choice of Forum
14.1 All contractual relationships between the parties and these general terms and conditions are governed by Italian law.
14.2 For any and all disputes that may arise in relation to the application, interpretation and execution of these general conditions of sale, the judge of the place of residence or elective domicile of the consumer will be competent. In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.
15 Final clause
15.1 This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the parties and concerning the subject of this contract.
16 Consumer information
During the purchase process, the Customer agrees to receive periodic communications via e-mail regarding the Ilpa Stickers world. He will receive e-mail communication on events, promotions and news, as well as information and updates on Ilpa Stickers services. If the Customer does not wish to receive this type of communication, he can unsubscribe free of charge and at any time via the link shown at the end of each e-mail.